The Accounting, Customer Service, and Billing & Collections Division maintains accounting and financial systems, provides payroll, accounts payable and receivable services, and provides customer service related to utilities. This division provides regulatory and informational reporting and prepares an Annual Comprehensive Financial Report. Cash and investments, debt, grants, and Paperless Payroll are also managed in Accounting. Risk management services includes administration of the Town's property and casualty insurance program and claims management. Click here to see more information about filing a claim. 

In addition, this division is responsible for billing and collection of utility services in collaboration 311Cary. Utility Accounts manages customer utility account set up and management, billing for services, assistance with customer inquiries, and needs related to the utility customer service portal, Aquastar. Payments and customer field services needs are done in collaboration with 311Cary and Public Works. Visit our Utility Account Services page for more information about starting and transferring service, when and how to pay your utility bill, rate information, and service interruption.

The Financial Strategy Division directs the planning, development, execution, and evaluation of Cary's annual operating and capital improvements budgets. Other responsibilities include document compilation, long-term financial planning, revenue and expenditure analysis, presentation development, operational studies, and policy research and recommendations. Visit our Budget page to view recommended, adopted, and archived budgets, as well as nonprofit funding information.

The Financial Reporting Division maintains Cary's official accounting records including the preparation of the annual financial statements and quarterly reports. In addition, this division handles financial analyses, reconciliations, and is a resource to aid in complex accounting for the Finance department.