The Transportation & Facilities Department Bids for Construction Projects are advertised on the North Carolina Interactive Purchasing System (IPS). Access Cary's listings by scrolling down to and selecting NON STATE - Town of Cary.

The Transportation & Facilities Department offices are open from 8 a.m. to 5 p.m. Monday through Friday; however, a few staff members are in the office from 7 a.m. until 5:30 p.m. Our office is located at 316 North Academy Street.

To request street repairs or report a pothole, visit our service request portal. See which roads are maintained by the Town.

The North Carolina Department of Transportation and the Town of Cary have identified roadways that are expected to require widening in the future. A Thoroughfare Plan map displays these roadways and their expected width. As development occurs along these roadways, widening the adjacent roadway is generally required. Although the Thoroughfare Plan shows which streets are proposed for widening, it does not mandate the timing of the proposed improvement. The Transportation and Facilities Department, in coordination with the North Carolina Department of Transportation, performs design services and develops contract plans for various roadway widening projects throughout the Town.

The Town has regulations regarding sight distance lines along streets, at all intersections, and at commercial drive entrances. These sight-distance lines also govern left-turn traffic movements on median-divided roadways such as Cary Parkway. Motorists should have an unobstructed line of sight along streets and at each intersection. Sight distances are generally based on the roadway's design speed. Intersections that are felt to be in non-compliance should be brought to the attention of the Transportation & Facilities Department. The Town will correct obstructions in the street right-of-way and will rely on property owners to correct obstructions on private property.

Town of Cary Policy No. 13 requires that street lights in residential areas be placed at all intersections, at the 'neck' of cul-de-sacs over 200 feet long, and every 400 to 600 feet. To request installation of additional street lighting in areas that do not meet this standard, email Kyle Hubert, Transportation Engineer, or call him at (919) 462-3938.

Duke Energy Progress maintains most of the street lights in Cary.

 

Report a street light outage or malfunction online or call the Duke Energy Progress customer service center at (919) 508-5400 with the location or the light pole number.

Where is the light? It's most helpful to have the street light pole number or "DIS" number, which is located on a yellow sign on the street side of the pole about five feet off the ground. You can also count the number of lights between the bad light and an obvious landmark, such as an intersection or building. Some light locations can be described by the address of the building behind the light.

What is the light doing? If it comes on as a car approaches or does not work from dusk to dawn, the light's photo sensor may need to be adjusted. If the light "cycles" between on and off, the bulb may be going bad. This information is useful when contacting Duke Energy Progress because these lights may be working when crews arrive.

How many lights are out? A single light out usually requires a simple repair that typically can be made the next working day. Multiple lights out usually indicate damage to underground power lines, which require several days to repair because excavation is generally needed. This is common in areas of active construction.

How long does it take to fix street lights? Duke Energy Progress crews make simple repairs the next working day after a street light outage is reported. Underground line repairs require more time.

A Homeowner’s Association (HOA) may request to upgrade its existing standard street light system and have the Town reimburse the HOA in an amount equal to the monthly cost of the standard street lighting provided:

For more information on upgraded street lighting options and associated costs, visit Duke Energy Progress' website. To request upgrading a standard street light system, you can email Kyle Hubert, Transportation Engineer or call (919) 462-3938.

The Transportation & Facilities Department bases repaving priorities on an annual street rating. For street repaving information, please e-mail Kyle Hubert, or call (919) 462-3938. For street repairs, contact the Public Works and Utilities Department at (919) 469-4090. See which roads are maintained by the Town.

Town of Cary and NCDOT thoroughfare plan maps within Cary's jurisdiction are available in the Comprehensive Transportation Plan.

The Town of Cary receives many requests each year to install traffic signals. These requests come from citizens, developers, government officials, and others, usually to provide an added measure of safety or an increased level of service at an intersection. For these reasons, the Cary Town Council has annually budgeted funds for the installation of new traffic signals and the upgrades of existing ones.

To justify the installation of a new signal or a modification of an existing signal, a location must meet certain criteria, or warrants. The Manual on Uniform Traffic Control Devices (MUTCD) is a traffic control guide published by the United States Department of Transportation and the Federal Highway Administration, and it serves as the standard reference for signs, signals, markings, and other traffic control devices. The MUTCD lists 9 different warrants for a traffic signal installation. At least one of these warrants must be met to justify installing a traffic signal. It must be pointed out that meeting warrants is a minimum requirement. An engineering study must also be conducted to determine whether a traffic signal is needed. A traffic signal will not, however, be installed if no warrants are met. Traffic signals do not always prevent collisions. In many instances, the frequency of rear-end and sideswipe collisions increases when signals are installed, while right-angle and left-turn collisions usually decrease. Development often drives the need to install or modify traffic signals. Where this occurs, the Town sometimes requires developers to fund and install these signals.

Warrants
Warrant #1 – Eight-Hour Vehicular Volume
Warrant #2 – Four-Hour Vehicular Volume
Warrant #3 – Peak Hour
Warrant #4 – Pedestrian Volume
Warrant #5 – School Crossing
Warrant #6 – Coordinated Signal System
Warrant #7 – Crash Experience
Warrant #8 – Roadway Network
Warrant #9 – Intersection Near a Grade Crossing

Requesting a Traffic Signal
See the Traffic Signals page.

Maintenance of Traffic Signals
See the Traffic Signals page.

Utility maps with line sizes, manhole locations, pump stations, and fire hydrant locations are available for viewing or download from the Water Resources Department page.