Planned Events: The Town provides 24-hour advance notice and works to minimize the length of all planned water shut downs required to install new water mains. Water service may be disrupted for 4-6 hours or longer if unforeseen issues arise. 

Emergency Events: Unexpected breaks can occur requiring the system to be shut down for repair. The length of time needed to repair the line and resume water service varies depending on the severity of the damage. As always, crews will do everything they can to make the needed repairs and return water service to you as soon as possible. 

Water Service Connection: When it's time to switch from the old water meter to the new water meter, we will temporarily shut off the water to your home. This process typically takes 2-4 hours under normal circumstances. See the typical water main installation process for additional information.

Pressure Reducing Valves: Some houses have a Pressure Reducing Valve (PRV) that controls pressure from the water main to the house. If you have a PRV, it is recommended that you get it inspected by a plumber and possibly replaced if needed. Contact a Citizen Advocate at (919) 469-4090 or schedule online for a free pressure check to help you determine the pressure at your home. 

Condition Assessment: The age of the water main is a leading reason for replacement. While the Town replaces the Town-owned portion of the water system as part of the project, the water service line from the water meter to the house is the responsibility of the property owner and is likely the same age as the original water main. It is recommended that you assess the condition of your water service line if it has not been improved or replaced since the original water main was installed.  

Fences, Irrigation Systems, Landscaping, etc.: The new water meters are typically located near the existing water meters. If you have landscaping or property that could be affected by construction activities in this area, please notify the Project Contact, to assess the situation, discuss possibilities and coordinate work.