When is my utility bill due?
The current charges due are payable upon receipt of the bill. Current charges are considered delinquent after the due date. Questions regarding billed charges for service, or payments? Call 311 or (919) 469-4000.
What if I can't pay my bill by the due date?
If the amount due for current charges is not paid by the due date, the account will be subject to a one percent penalty, minimum charge $5. All customers will be waived one late payment penalty per calendar year. Waived late penalties will not appear on a bill, so any billed late penalties must be paid.
If you cannot pay the full amount by the due date, it may be possible to arrange installment payments by contacting 311 or (919) 469-4000. Also, learn about our other assistance programs.
If I can't pay my bill, will you disconnect my service?
Services are subject to disconnection for nonpayment 10 days beyond the due date. Reconnection requires payment of the full amount due, including late penalties and nonpayment charges.
If you have questions about charges or payments, please call 311 or (919) 469-4000.
